Transera
Cloud Solutions for Contact Centers
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What's new
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Featured solution
Transera Business Intelligence Console
Capturing customer interaction analytics for contact center users
Interested in aggregating your data in one place? Learn more »
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Lightning demos
Since 2007, Transera has made it possible for Office Depot to centrally manage multiple customer service centers distributed around the world with thousands of agents in a way that saves us millions of dollars and improves the customer experience.
-Tim McGrath, V.P. Customer Service
Office Depot Business Solutions Division
With Transera we are able to view and analyze real time performance and operational metrics across multiple contact centers so that we maintain continuous, high-quality service levels and customer experiences. Our mission is to exceed the expectations of our clients and their customers with prompt, accurate, and caring service. With the addition of Speech Analytics to the application, we will recognize potential issues before they happen and respond proactively. Integrity is at the core of everything we do and Transera helps make that happen.... Read More
-Steve Williams, President and CEO
Aon Integramark
Explore Transera Solutions
Transera’s virtual contact center infuses customer profile and agent performance intelligence into call routing decisions to ensure that you are getting the best value for your marketing dollar—and maximizing revenues.
Learn MoreAdaptive Customer Engagement software from Transera integrates seamlessly with all your retail operations, creating a differentiated and profitable customer experience—and generating the word-of-mouth referrals that are a boon to retailers.
Learn MoreTransera gives the travel & hospitality industry a technology lift in the form of Adaptive Customer Engagement software that helps them meet consumer demands for value and personalized service to drive customer retention and repeat bookings.
Learn MoreTo help consumer finance companies regain profits after the recent economic contraction, Adaptive Customer Engagement software from Transera profiles customers and their needs and matches them with knowledgeable agents—a strategy that can mean the difference between a sale lost and a sale won.
Learn MoreAdaptive Customer Engagement software from Transera powers profits in the consumer technology industry by helping agents respond to inquiries and meet customer needs without transferring calls—reducing critical abandon call rates.
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