You have the data — connect it to map agents, customers, and interactions with business outcomes
Explore your data from any perspective with deep and flexible analytics
Enhance your existing contact center systems with centralized queuing, routing, distribution and scripting in the cloud
Our customers achieve ROI almost immediately
Increase sales, increase retention and reduce abandons in double digit percentages
Centrally manage contact centers and vendors around the globe
Analyze data from and drive the behavior of any and all contact center systems
No, we can use data from your cloud and on-premise systems and drive their behavior through analytics.
As much or as little as they want — all we need is a few months of data from your contact center systems.
Of course! With 9 years of experience supporting call centers around the world, your data is probably even more secure with us.
No, our Data Engineering and Data Science teams will take you by the hand and walk you through the process.