Optimize your customer interactions at
every stage of the customer journey

Meet Transera

Collect & Connect

You have the data — connect it to map agents, customers, and interactions with business outcomes

Analyze for Insight

Explore your data from any perspective with deep and flexible analytics

Globally Manage & Control

Enhance your existing contact center systems with centralized queuing, routing, distribution and scripting in the cloud

Make your customers happy & boost your financial results.
Build an analytics-driven customer engagement center.

Learn About Our Products
“With Transera we are able to view and analyze real-time performance metrics across multiple contact centers so that we maintain continuous, high-quality service levels and customer experiences.” Steve Williams, CEO, Aon Integramark
Guthy-Renker achieved a 50% decrease in abandons, 10% increase in conversions, and a million dollars in annual talk-time savings
“Transera makes it possible for us to centrally manage multiple customer service centers distributed around the world... in a way that saves us millions of dollars and improves the customer experience.” Tim McGrath, VP Customer Service, Business Solutions Division, Office Depot
With Transera, TiVo gained on-demand scalability and seamless integration with self-service and IVR applications and eliminated half of its unnecessary 800 numbers
Transera SaaS functionality gave American Red Cross the flexibility to bring agents online only when needed, keeping costs low and simplifying call center operations

Transform your contact center into a strategic asset

Our customers achieve ROI almost immediately

Our customers achieve ROI almost immediately

Increase sales, increase retention and reduce abandons in double digit percentages

Increase sales, increase retention and reduce abandons in double digit percentages

Centrally manage contact centers and vendors around the globe

Centrally manage contact centers and vendors around the globe

Analyze data from and drive the behavior of any and all contact center systems

Analyze data from and drive the behavior of any and all contact center systems

Common Questions

Do I have to replace my existing contact center systems?

No, we can use data from your cloud and on-premise systems and drive their behavior through analytics.

How involved does IT need to be?

As much or as little as they want — all we need is a few months of data from your contact center systems.

Is my information secure?

Of course! With 9 years of experience supporting call centers around the world, your data is probably even more secure with us.

Do I need to have a team with Big Data Analytics experience?

No, our Data Engineering and Data Science teams will take you by the hand and walk you through the process.