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About Transera

Transera provides software that greatly simplifies the operation and management of a call center, especially one that is distributed across multiple locations and uses multiple outsourcers to take calls. We deliver real business value to any enterprise, not just by increasing revenue, lowering costs, and improving customer service, but also by turning customer service into a strategic business asset. Our virtual call center technology is offered on a software-as-a-service (SaaS) basis, eliminating the need for expensive on-premise equipment, and providing enterprises that already have an investment in that infrastructure, a seamless migration path to cloud computing. Transera offers unique solutions for call handling, queuing, routing, monitoring, recording and reporting, providing call center executives with centralized real-time information about every call, agent and outsourcer at any location.

With a founding and management team made of call center industry veterans, Transera is located in the heart of Silicon Valley. We work closely with our partners to deliver comprehensive solutions for our customers who take calls around the world and connect them to agents located anywhere on the globe.

Prem Uppaluru, CEO

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