Transera's management team brings a focused, seasoned perspective to the contact center optmization and customer engagement analytics industry, drawing upon their leadership roles in a number of industry-pioneering firms.
Chairman and Chief Executive Officer
Prem Uppaluru brings 25 years of experience in the telecommunications and networking industry to the Transera board as well as his keen entrepreneurial instincts. Prior to cofounding Transera, Prem was executive vice president, Voice Portal Solutions at Genesys, where he was responsible for strategic direction and development of the company's Voice Platform and Managed Service solutions. As a result of his efforts, the Genesys Voice Portal products were awarded the top ranking in worldwide market leadership from a leading analyst firm for completeness of business vision and ability to deliver compelling value to the marketplace.
He has also held executive leadership roles at Telera, VOIS Corporation, Novell, Fluent and Samsung Software America. Prem holds a Ph.D. in electrical engineering and computer science from the University of Texas at Austin. He received his masters and undergraduate degrees in electrical engineering from IIT Bombay.
President and Chief Operating Officer
With almost 20 years in leadership roles, Arnab brings extensive product management, business development, and customer management experience to Transera. In his current position, Arnab has responsibility for the Company’s product, engineering, marketing, service delivery and alliances functions. Previously, Arnab was the Company’s Senior Vice President of Products and Solutions. Prior to joining Transera, Arnab held product leadership positions at Alcatel (Genesys Telecommunications business unit), where he led the team responsible for the definition and positioning of Genesys’ core customer experience platform offerings. In addition, Arnab spearheaded the launch of the Genesys Voice Platform and was instrumental in making the product the leading, next-generation, voice self-service platform globally.
Arnab has also held marketing and business development roles at Telera and worked both as a venture capital investor at The Beacon Group (now part of JP Morgan Chase & Co.) and investment banker at Merrill Lynch (now part of Bank of America). Arnab holds an MBA from Harvard Business School and a BS in economics from The Wharton School at the University of Pennsylvania.
SVP Service Management, Chief Technical Officer
Mukesh Sundaram brings more than 30 years of software development, systems engineering and management experience to Transera as well as his talent for technology innovation in communications and networking. Mukesh has successfully contributed to the development of several next-generation standards in voice communications, network management protocols, managed services architectures, and web technologies. Prior to co-founding Transera, he cofounded Telera, and served as CTO and vice president of engineering at Telera/Genesys, guiding the development of the award winning Genesys Voice Portal product.
He has also held management roles at VOIS Corporation, Novell, Excelan and Ungermann-Bass. Mukesh holds a master’s degree in computer science from the University of Tennessee, with doctoral studies at the University of Illinois. He received his undergraduate degree in electrical engineering from IIT Madras.
Senior Vice President and Chief Financial Officer
With more than 14 years of CFO experience, Mike Shannahan brings extensive financial, operational, and business management experience to Transera. Prior to joining Transera, Mike held CFO positions at Kana Software, Medsphere Systems, Choridant Software, Sanctum, MySimon, NetObjects, and Broderbund. Along with his solid track record of success as a CFO, Mike has held board, partner, and advisory roles at both publicly and privately held companies. Mike holds a bachelor’s degree in accounting from Rockhurst University, where he graduated cum laude.
Senior Vice President, Sales
Brad Mack has over 25 years of sales leadership with respected companies, including Octel, ROLM/IBM, and Xerox. Prior to joining Transera, Brad ran partner development and direct sales at Contact Solutions, a provider of on-demand call automation solutions. His background includes 11 years running Americas Sales for Intervoice, the industry-leading manufacturer of self-service platforms. His approach includes a customer-centric focus on account development and management while building long-term relationships with customers. Brad holds a BA and MA in English from Fordham University in New York City.
Senior Vice President, Engineering
Gaya Vukkadala brings over 25 years of technology experience to Transera. Prior to joining Transera, Gaya was director of engineering at Genesys Telecommunications, responsible for the Genesys Voice Platform product line. Gaya joined Genesys as part of its acquisition of Telera in 2002. At Telera, Gaya was instrumental in developing a web and standards-based interactive voice response platform delivered as both a SaaS offering and as an enterprise product. Prior to Telera, Gaya held numerous engineering leadership and architect positions at NET, Novell, and Xerox.
Gaya holds a master’s degree in computer engineering from Rensselaer Polytechnic Institute and a bachelor’s degree in electrical engineering from BITS (India).
Senior Vice President, Marketing
Rich is an accomplished senior marketing leader with over 20 years of developing and implementing innovative marketing solutions that strategically position technology organizations for sustainable success. For the past 10 years, Rich has specialized in Business Intelligence, Analytics, and Big Data products. Prior to joining Transera, Rich was vice president of marketing for Karmasphere, a leading Big Data Analytics company offering SQL access to Apache Hadoop.
Before that, Rich was vice president of the Open Source Strategy Group for Actuate, where he successfully spearheaded efforts to redefine the Business Intelligence (BI) company’s go-to-market strategy from a proprietary enterprise software company to the leading open source BI company. Prior to Actuate, he held senior executive marketing positions at Sendmail, Apple, and NeXT software. Rich has a BS degree in Public Affairs from Indiana University.