News & Events


  • 9/9/2014
    Expert Tips: Using Big Data to Improve Customer Experience in the Contact Center

    Expert Tips: Using Big Data to Improve Customer Experience in the Contact Center

    Pipeline: Arnab Mishra shares three tips for managing and capitalizing on Big Data to enhance the customer experience

  • 8/21/2014
    Webinar - Ready to Improve Agent Performance?

    Webinar - Ready to Improve Agent Performance?

    Call Center Services - TMCnet: What criteria do you use to measure agent performance?Performance standards can vary by company and by industry, making it a challenge to accurately report success and overall customer satisfaction.To learn more, transera and TMCnet are offering a free webinar, Statistical Performance Analytics: Case Study for Agent Scoring on Wednesday, September 17, 2014 at 12:00 p.m. EDT. 

  • 8/1/2014
    Despite Companies’ Customer Data Efforts, Consumers Rage On

    Despite Companies’ Customer Data Efforts, Consumers Rage On

    DataInformed: Arnab Mishra shares the findings of a recent study that reveals that American consumers today are more dissatisfied than ever before with the products and services they bu and that companies can curb this rage by analyzing the interactions across the contact center to understand the customer journey and improve the customer experience. 

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  • CUSTOMER Magazine 2014 CRM Excellence Award

    CUSTOMER Magazine 2014 CRM Excellence Award

    “The 15th Annual CRM Excellence Awards has recognized Transera for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief.“Transera has demonstrated to the editors of CUSTOMER magazine that their Customer Engagement Analyzer improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani. 

  • TMC CUSTOMER Magazine’s Product of the Year Award 2014

    TMC CUSTOMER Magazine’s Product of the Year Award 2014

    Transera’s Customer Engagement Analyzer won TMC CUSTOMER Magazine's Product of the Year Award 2014. The award recognizes products and solutions that improve the customer experience in the call center, CRM, and teleservices industries.

  • Lead411 Hot Company Winner 2011 Award

    Lead411 Hot Company Winner 2011 Award

    Recognizing the fastest growing technology companies in the Silicon Valley area, Lead411 announced that Transera was selected as one of the "Hottest Companies in Silicon Valley"

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