Destination CRM: Kumaran Ponnambalam, Transera's Director of Data Science and Analytics, discusses the three top ways contact centers can combine data and human variability to improve customer engagement and overall contact center performance.
TMCnet: Transera was named a winner of the ninth-annual Contact Center Technology Award, presented by CUSTOMER Magazine. This award honors vendors and technologies that have embraced technology as a key tool for customer service excellence and distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Customer Experience Report: Increasingly the focus has been on the move to cloud-based contact centers and the potential benefits for organizations and customers, but the cloud is not always a natural fit, and in the right circumstances, a premise-based approach may actually make more sense.
Sunnyvale, Calif.—November 25, 2014—A survey conducted online in November among over 2,000 U.S. adults ages 18+ by Harris Poll on behalf of Transera Inc., a company which provides data analytics for customer engagement programs, provides… Download PDF
Sunnyvale, Calif. — October 8, 2014 — Transera, the Customer Engagement Analytics in the cloud company, today announced deeper integration with Salesforce through the Transera Call Center App for the Salesforce Sales and Service Clouds. The… Download PDF
SUNNYVALE, Calif. – Transera, the Customer Engagement Analytics in the cloud company, today announced that it is opening up its Customer Engagement Analytics, allowing customers to analyze data from two data sources for 90 days using its… Download PDF
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Connect with us in the Cloud Expo. October 13-16, 2014, San Francisco.
Transera was awarded the ninth-annual Contact Center Technology Award presented by CUSTOMER Magazine. This award honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
“The 15th Annual CRM Excellence Awards has recognized Transera for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief.“Transera has demonstrated to the editors of CUSTOMER magazine that their Customer Engagement Analyzer improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani.
Transera’s Customer Engagement Analyzer won TMC CUSTOMER Magazine's Product of the Year Award 2014. The award recognizes products and solutions that improve the customer experience in the call center, CRM, and teleservices industries.