Retail Customer Experience: As more consumers browse, buy, and resolve problems online how can companies best support this self service model across the new spectrum of digital touch points while continuing to keep customers happy? Read this article to hear Arnab Mishra, VP of Business Operations for BroadCloud Contact Center Solutions, provide valuable best practices for companies when making the transition to the new digital customer journey.
NGDATA: Enterprises are making use of business analytics more than ever before, but with myriad options to consider – let alone thousands of metrics to measure and analyze – it’s not always immediately clear what insights companies should be focused on. To gain some clarity, NGDATA asked a panel of business analytics and data-driven marketing professionals — including Arnab Mishra, Transera's President and COO — to answer this question:“What is the most valuable piece of customer insight/information companies can gain from their business analytics?”
NGDATA: Every company wants to create amazing customer experiences — but how do you know whether your efforts are producing results? Find out how a panel of customer experience, customer success, and customer intelligence experts — including Arnab Mishra, Transera's President and COO — answered this question: “When it comes to managing customer experience, what’s the single best indicator or metric of success?”
SUNNYVALE, Calif. (January 19, 2016) – Transera, the Contact Center Performance Company, today announced that SlimWare Utilities, a leader in PC optimization solutions, has deployed Transera’s Call Center App for Salesforce and Transera’s… Download PDF
SUNNYVALE, CA (December 08, 2015) – Transera, the Contact Center Performance company, today announced that BizReach, a high growth membership-based outplacement firm, has deployed the company’s Global Omni-Channel Contact Center integrated… Download PDF
SUNNYVALE, Calif. (October 21, 2015) – Transera, the Contact Center Performance Company, today announced that North Texas Specialty Physicians (NTSP), a leading independent physician association supporting networks of primary care and… Download PDF
Connect with us in the Cloud Expo. September 15-18, 2015, San Francisco.
Transera’s Customer Engagement Analyzer 2.0 won TMC CUSTOMER Magazine's Product of the Year Award 2015. The award recognizes products and solutions that improve the customer experience in the call center, CRM, and teleservices industries.
Transera was awarded the ninth-annual Contact Center Technology Award presented by CUSTOMER Magazine. This award honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
“The 15th Annual CRM Excellence Awards has recognized Transera for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief.“Transera has demonstrated to the editors of CUSTOMER magazine that their Customer Engagement Analyzer improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani.