Customer Experience Report: Increasingly the focus has been on the move to cloud-based contact centers and the potential benefits for organizations and customers, but the cloud is not always a natural fit, and in the right circumstances, a premise-based approach may actually make more sense.
One Million by One Million : Sramana Mitra , the founder of One Million by One Million highlighted Prem Uppaluru, Transera's CEO as one of the top 10 Thought Leaders in Big Data in her blog this week. Sramana’s focus is on thought leaders applying domain expertise to innovative applications for Big Data
Customer Experience Report: Monitoring is vital. Most contact centers know that, but what to measure and how to measure it is not always so straight forward. Which metrics are and are not used can make an important difference in the kind of experience customers have during each touchpoint along the customer journey, and how the company ultimately benefits from it.
Sunnyvale, Calif. — October 8, 2014 — Transera, the Customer Engagement Analytics in the cloud company, today announced deeper integration with Salesforce through the Transera Call Center App for the Salesforce Sales and Service Clouds. The… Download PDF
SUNNYVALE, Calif. – Transera, the Customer Engagement Analytics in the cloud company, today announced that it is opening up its Customer Engagement Analytics, allowing customers to analyze data from two data sources for 90 days using its… Download PDF
SUNNYVALE, Calif. – Transera, the Customer Engagement Analytics in the cloud company, today announced the general availability of Customer Engagement Analyzer 2.0, the latest version of the award-winning SaaS offering that helps contact… Download PDF
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Connect with us in the Cloud Expo. October 13-16, 2014, San Francisco.
Transera was awarded the ninth-annual Contact Center Technology Award presented by CUSTOMER Magazine. This award honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
“The 15th Annual CRM Excellence Awards has recognized Transera for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief.“Transera has demonstrated to the editors of CUSTOMER magazine that their Customer Engagement Analyzer improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani.
Transera’s Customer Engagement Analyzer won TMC CUSTOMER Magazine's Product of the Year Award 2014. The award recognizes products and solutions that improve the customer experience in the call center, CRM, and teleservices industries.