News & Events

News

  • 10/31/2014
    How Human Variability Can Improve Contact Center Performance

    How Human Variability Can Improve Contact Center Performance

    Destination CRM: Kumaran Ponnambalam, Transera's Director of Data Science and Analytics, discusses the three top ways contact centers can combine data and human variability to improve customer engagement and overall contact center performance.

  • 10/30/2014
    Transera Wins 2014 Contact Center Technology Award

    Transera Wins 2014 Contact Center Technology Award

    TMCnet: Transera was named a winner of the ninth-annual Contact Center Technology Award, presented by CUSTOMER Magazine. This award honors vendors and technologies that have embraced technology as a key tool for customer service excellence and distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

  • 10/22/2014
    Not Quite Obsolete! When a Premises Based PBX is Still Best

    Not Quite Obsolete! When a Premises Based PBX is Still Best

    Customer Experience Report: Increasingly the focus has been on the move to cloud-based contact centers and the potential benefits for organizations and customers, but the cloud is not always a natural fit, and in the right circumstances, a premise-based approach may actually make more sense.

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Press Releases

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Events

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Awards

  • CUSTOMER Magazine Ninth Annual Contact Center Technology Award
    10/30/2014

    CUSTOMER Magazine Ninth Annual Contact Center Technology Award

    Transera was awarded the ninth-annual Contact Center Technology Award presented by CUSTOMER Magazine. This award honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

  • CUSTOMER Magazine 2014 CRM Excellence Award
    4/25/2014

    CUSTOMER Magazine 2014 CRM Excellence Award

    “The 15th Annual CRM Excellence Awards has recognized Transera for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief.“Transera has demonstrated to the editors of CUSTOMER magazine that their Customer Engagement Analyzer improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani. 

  • TMC CUSTOMER Magazine’s Product of the Year Award 2014
    1/23/2014

    TMC CUSTOMER Magazine’s Product of the Year Award 2014

    Transera’s Customer Engagement Analyzer won TMC CUSTOMER Magazine's Product of the Year Award 2014. The award recognizes products and solutions that improve the customer experience in the call center, CRM, and teleservices industries.

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