Pipeline: Arnab Mishra shares three tips for managing and capitalizing on Big Data to enhance the customer experience
Call Center Services - TMCnet: What criteria do you use to measure agent performance?Performance standards can vary by company and by industry, making it a challenge to accurately report success and overall customer satisfaction.To learn more, transera and TMCnet are offering a free webinar, Statistical Performance Analytics: Case Study for Agent Scoring on Wednesday, September 17, 2014 at 12:00 p.m. EDT.
DataInformed: Arnab Mishra shares the findings of a recent study that reveals that American consumers today are more dissatisfied than ever before with the products and services they bu and that companies can curb this rage by analyzing the interactions across the contact center to understand the customer journey and improve the customer experience.
SUNNYVALE, Calif. – Transera, the Customer Engagement Analytics in the cloud company, today announced that it is opening up its Customer Engagement Analytics, allowing customers to analyze data from two data sources for 90 days using its… Download PDF
SUNNYVALE, Calif. – Transera, the Customer Engagement Analytics in the cloud company, today announced the general availability of Customer Engagement Analyzer 2.0, the latest version of the award-winning SaaS offering that helps contact… Download PDF
Sunnyvale, CA, June 24, 2014 – Transera, the Customer Engagement Analytics in the cloud company, today announced that it has received a patent from the U.S. Patent Office for technology critical to multi-source, multi-region deployments of… Download PDF
Connect with us in the Cloud Expo. October 13-16, 2014, San Francisco.
June 9-13, 2014
Las Vegas, NV
May 6-9, 2014
San Diego, CA
“The 15th Annual CRM Excellence Awards has recognized Transera for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief.“Transera has demonstrated to the editors of CUSTOMER magazine that their Customer Engagement Analyzer improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani.
Transera’s Customer Engagement Analyzer won TMC CUSTOMER Magazine's Product of the Year Award 2014. The award recognizes products and solutions that improve the customer experience in the call center, CRM, and teleservices industries.
Recognizing the fastest growing technology companies in the Silicon Valley area, Lead411 announced that Transera was selected as one of the "Hottest Companies in Silicon Valley"