Multi-Source Call Center Solutions
Transera offers a carrier-class Software-as-a-Service (SaaS) solution for high-volume call centers with multiple sites and/or outsourcers (or multi-sourced contact centers). It is designed to:
- make your internal and outsourced resources more manageable
- give you clearer visibility into call center operations
- ensure your calls are queued and routed most efficiently around the globe
Transera allows you to centralize the management, monitoring, recording and reporting of calls handle by agents of any type, anywhere in the world. It overlays and integrates with your current technology and communications infrastructure, creating a virtual contact center that is cost effective, fast to deploy and flexible enough to meet your ever-changing business needs.
Transera in Action
Office Depot Grows Service Profitably
With Transera, Office Depot has improved customer interactions, operating efficiencies and internal productivity at the same time. The retailer leveraged the transport and telephony already in place, gained the ability to scale on demand to business change, and expanded operations while achieving significant cost savings.