Technology Alliance Partners
Seamlessly integrate your contact center and enterprise applications or network equipment products with Seratel® On-Demand Virtual Contact Center software delivered as a service (SaaS). The Transera Technology Alliance Program fosters solid relationships with companies developing superior, innovative products and technologies that complement Seratel in distributed contact center operations.
We work closely with you to develop solutions that address enterprise and outsourcer requirements with the goal of profitable revenue streams and mutually beneficial product enhancements. We consider these alliances to be crucial in developing end-to-end solutions and dedicate marketing, sales and engineering resources to ensure seamless integration of your products and/or technology with our on-demand services. To learn more about our partner programs, click here
Dialogic Corporation
Dialogic Corporation is a leading provider of world-class, innovative technologies based on open standards that enable innovative mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks. Dialogic's customers and partners rely on its leading-edge, flexible components to rapidly deploy value-added solutions around the world. Information about Dialogic is available at http://www.dialogic.com/
Pipkins
Pipkins provides sophisticated forecasting and workforce management software and services to the call center industry. Its Vantage Point product enables managers to solve the complicated operational issues in today's multi-faceted call center environment. Pipkins' systems forecast and schedule more than 100,000 agents in over 300 locations across all industries worldwide. For more information, visit http://www.pipkins.com.
RightNow Technologies
RightNow (NASDAQ: RNOW) is leading the industry beyond CRM to high-impact Customer Experience Management solutions. More than 1,700 companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. As a win-on-service strategy becomes a business imperative, Customer Experience Management solutions have become essential for business success. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia. For more information, visit http://www.rightnow.com.
TuVox
TuVox is the leading provider of On Demand speech applications. TuVox enables companies to readily replace their frustrating, outdated touch-tone systems with conversational speech applications that provide a substantially better caller experience. TuVox speech applications automate virtually any type of call, including natural language call routing, self-service transactions and product support. TuVox conversational speech applications leverage the power of natural language to provide a superior caller experience. By delivering a superior caller experience, TuVox speech applications increase customer satisfaction and improve the adoption of voice self-service. TuVox speech applications are delivered in either hosted or on-premise model and require no or minimum infrastructure investment. With TuVox On Demand, customers pay for automated calls only. For more information, visit http://www.tuvox.com.