Interactively find the correlations between customers, agents, interactions, performance and just about anything else
Our Data Science Team and You Partner to Validate the Insights
Uses historical data to dynamically make recommendations in real time
Pre-define optimal system and agent behaviors
Create a global queue in the cloud for centralized management, control and visibility of voice, chat, email, routing, scripting, recording, web call back & performance.
Use data to drive the behavior of your existing ACDs, IVRs, CRMs, scripting…