Transera’s comprehensive deployment services use a proven methodology that guides our customers through every phase of the project. Drawing on in-depth knowledge and hands-on familiarity, Transera experts ensure a smooth and rapid implementation cycle and a successful rollout. Transera’s program management lifecycle encompasses:
Following a phased life-cycle approach, Transera Professional Services combine project management with technical and business-focused consulting services and training.
We ensure that your resources are put to their best use by properly aligning responsibilities, technology, and organization. We deliver an end-to-end service to help you transform your contact center and realize the operational and cost benefits of a virtual contact center.
We customize training in support of Transera Adaptive Customer Engagement and Global Routing and Management to reflect the needs of different contact center profiles and different business objectives. We tailor our training to the needs of each contact center site and supplement it with a formal curriculum. We’ve trained thousands of agents to use our software through a variety of delivery vehicles, including onsite training, train the trainers, and webinars. This comprehensive approach ensures the highest level of success for each of our customers and partners.