Transera Cloud Computing
SaaS fits contact centers like a glove
Cloud computing solutions deliver the infrastructure and applications required to run your contact center via software as a service. Rather than incurring large upfront equipment and software costs for each of your locations, you subscribe to a service that allows you to scale your operation up and down based on demand. Running a virtual contact center in the cloud has many benefits, including:
- Lower costs
- Simplified management of your operations
- Centralized view of your contact center's performance
Transera’s cloud architecture also gives contact centers the ability to respond to opportunities and challenges on the fly. For example, if an outage occurs, a routing strategy based on cloud technology can balance call volume automatically. In addition to greater flexibility in queuing and routing calls, cloud computing lessens the load on your IT organization, freeing them to focus on delivering business value rather than trying to plug holes in an aging infrastructure.
Decoupling the voice and application cloud
Not all cloud solutions are created equal. Cloud computing in the context of contact centers is slightly more complex than other cloud applications because we are dealing with two clouds: the voice cloud (public and private networks carrying voice traffic) and the application cloud (customer interaction management software). This is important to understand because decoupling the application cloud from the voice cloud gives enterprises the flexibility to choose the voice telephony and transport networks that best meet their business needs. Because Transera’s platform decouples the voice application from the cloud, contact centers realize significant benefits in terms of vendor choice, reduction in costs, and operational agility.