End-to-End Solution

Transera works closely with best-of-breed applications and services partners to deliver a comprehensive solution for all high-volume multi-source call centers. Our Global Connectors software will integrate seamlessly with the technologies you already use including:

  • Call routing engines
  • Interactive Voice Response (IVR)
  • VoiceXML systems
  • Customer Relationship Management (CRM)
  • Workforce Management (WFM)
  • Computer Telephony Integration (CTI)
  • Quality Management
  • Outbound Dialers
  • Analytics

The Transera Ecosystem offers a range of opportunities to:

  • Innovate technology to develop mutually beneficial revenue streams and market growth
  • Build leadership, market share and brand loyalty
  • Develop best-of-breed contact management applications to meet the needs of valued enterprise customers

 

Transera in Action

Right Now

CRM Integration
Transera is integrated with the RightNow Technologies CRM to help companies with distributed call center operations to deliver seamless customer experiences. The integrated solution manages inbound customer inquiries — via phone, email, web and chat — and provides a complete view of the customer’s contact history. Data collected during voice self-service is delivered as a Screen Pop to the agent's desktop along with the call. Seratel tracks calls and associated data for the life of the call. With integrated reporting, information collected by the IVR can be used to access the CRM database for data-oriented routing or to enable CRM-based Screen Pops.

Learn about the Transera Partner Program >>