Global Queuing
Transera's Seratel® Global Queuing provides the ability to queue and distribute calls from a single queue utilizing global resources. Calls are distributed to remote sites until agent capacity is reached, and then queued centrally until agents become available. By queuing calls in the network, enterprises can free up premises-based equipment, providing cost savings in telecom hardware, toll charges and bandwidth utilization. Calls can be directed to the next available agent across any site and anywhere around the globe.
- Network-level queuing - a step ahead of premises-based ACD
- Technology-agnostic - overlays existing premises-based equipment
- On-demand call treatment - to support key capabilities including auto-attendant, announcements, music on hold, and tailored upsell messaging
- Dynamic call treatment - manages calls in the network and you can centralize call treatment and deliver customized messages no matter where the calls will be delivered, ensuring consistent service
Transera in Action
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