News and Events

Awards

	Frost & Sullivan Product of the Year Frost & Sullivan praised Transera's innovative on-demand call management solution and its unique enabling technology, Open Midpoint Call Management - designed expressly for distributed call center environments. Regardless of where the agents are located, Transera's Seratel creates a virtual call center that performs the necessary call center functions, including call queuing, routing, monitoring, recording, reporting and screen pops. Seratel provides a centralized mechanism to efficiently route calls and administer agents, dramatically reducing operational costs and customer hold times. DOWNLOAD →
	Red Herring 100 Winner As the Red Herring points out in its annual ranking of North America's 100 most innovative technology companies, it's time to discover the greatest business opportunities. Among these opportunities is a growing revolution in call center operations, with accolades going to Transera for its achievement of borderless customer care. DOWNLOAD →
	Frost & Sullivan Product Innovation Award Frost & Sullivan has selected Transera^™ to receive its 2005 Product Innovation Award. One of world's top research firms, Frost & Sullivan has recognized Transera for providing the market with a significant new product that is uniquely differentiated in today's hosted contact center marketplace. Transera's Seratel^™ was recognized for exemplary product innovation and was praised for delivering a new, revolutionary and cost-effective hosted call center services approach to the market. DOWNLOAD →
	Customer Interactions Product of the Year Award Transera demonstrated to the editors of TMC^®'s Customer Interaction Solutions^® that Seratel, Transera's on-demand global IP call center software, goes the extra mile in both improving the customer experience and delivering a significant ROI to the companies who use Seratel. Recognized for outstanding innovation, Transera was awarded the Customer Interaction Solutions 2005 Contact Center Suite Product of the Year Award. DOWNLOAD →
	Internet Telephony Product of the Year Award Editors of TMC^®'s INTERNET TELEPHONY^® magazine awarded Transera with a 2005 Product of the Year Award. Each year, INTERNET TELEPHONY magazine bestows its Product of the Year awards on companies demonstrating excellence in technological advancement and application refinements. Transera's Seratel on-demand call center software was recognized by INTERNET TELEPHONY for outstanding innovation and commitment to quality while addressing the real needs in the marketplace. DOWNLOAD →