• The Seratel Advantage
• Cloud Computing
• Midpoint Management
• Web Services Architecture
• On-demand Ecosystem

Contact Center 2.0

THEN

Traditional on-premise and hosted solutions have left IT, contact center and customer service managers feeling 'boxed in' by legacy infrastructures. To create a distributed contact center environment with around-the-clock service, enterprises had to deploy multi-site contact centers with redundant capital investments. The result was siloed sites and higher costs to maintain an enterprise-class operation with distributed agents. Associated challenges of provisioning and managing distributed operations, low productivity and capex concerns have persisted in the traditional contact center.

NOW

Seratel^® is a better alternative, with an on-demand service delivery model that goes beyond distributed premise-based solutions or hosted legacy systems to help enterprises improve operations and provide a superior customer service experience. Seratel transforms the contact center into a virtual command center of visibility and control that centralizes management of disparate sites, distinct technologies and blended agent resources at home, small satellite centers, outsourcers, branches and captive centers.

The Seratel Advantage

• Separation of applications from infrastructure
• SaaS delivery model with zero technology footprint
• Web 2.0 services environment
• Service-oriented architecture