Customers

	Allegiant Airlines Allegiant Airlines is an all-jet, low-fare passenger airline helping to change airline ticketing and travel services for the better. The airline needed to add a second call center and increase its agent pool to manage increasing call volumes and solve “all circuits busy” and other service challenges. With Seratel, Allegiant added a second call center with zero capital investments, and scaled its operations to meet call volumes increasing from 75,000 to 100,000 calls per month. At the same time, the airline lowered talk time and abandoned call rates significantly and saw an immediate increase in bookings revenue of 15%. Read More >
	Gardens Alive! Gardens Alive! is a leader among U.S. mail order companies dedicated to biological control of garden pests. To satisfy its increasingly complex customer care requirements and address the seasonality of its business, the company chose Seratel. Seratel integrated with Verscape’s hosted IVR solution provides on-demand scalability, improved agent utilization and increased customer satisfaction.
	Influent Influent call center solutions help companies improve customer acquisition and retention. Influent chose Seratel in order to ramp up new enterprise customers without upfront capital expenditures. Influent improved speed and efficiency of deployment while eliminating the need to purchase, install, integrate and maintain enterprise-dictated technology solutions.
	TiVo TiVo® is a pioneer and market leader in digital home entertainment. Finding premises-based solutions to be too expensive and inflexible, TiVo turned to Seratel. With Seratel, TiVo gained on-demand scalability and seamless integration with self-service and IVR applications. In addition, TiVo was able to eliminate half of its unnecessary 800-numbers. Average call handling time was reduced by 10 seconds, with agents saving more than 15 to 20 seconds per call on average. Read More >
	Working Solutions Fortune 1000 enterprises rely on Working Solutions’ network of more than 76,000 home-based call center agents as a key part of their distributed call centers. Working Solutions implemented Seratel to better monitor and manage its home-based agents with greater cost efficiencies than was possible with traditional on-premise technologies. Seratel’s on-demand model provided intelligent routing, agent optimization, and scalability to accommodate new customers without any upfront capex requirement. Seratel enables Working Solutions to focus on building and training their agent pool and serving customers well and profitably, rather than on managing technology.