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Customer Support

If you are already a registered Transera customer, you can access Transera's Customer Support Portal here, or you can contact our Worldwide Customer Service Center at: 877.353.7788 or send an email to support@transerainc.net

Transera is committed to providing technical support that meets your business needs, with two support package options:

Gold Support

Ideal for businesses requiring 24/7/365 support for mission-critical applications. Provides notification of all impacting outages and updates until restoration. On-site training provided for your organization's Call Center Manager and/or Administrator of Seratel.

Standard Support

Coverage during standard business hours, 6:00 am to 6:00 pm PST. Package is included in Transera's standard subscription pricing.

The entire Transera team is committed to providing superior reliability, leading-edge technology, cost-savings and exceptional quality of service. We focus our technical and operational expertise to helping you optimize your call center operations from start to finish.

If you are a Transera customer or partner and would like to obtain access to the support website, please contact your sales representative or project manager to request a user name and password.

Contact us with questions or feedback: