Home  »  Solution

The Seratel Solution

Adaptive On-demand Virtual Call Center Software for a Friction-free Environment

With the right virtual call center solution, you can more effectively utilize distributed agent resources and ensure consistent high-quality customer care at every point of service.  At the same time, you can leverage your existing telephony, transport and enterprise applications while taking advantage of pay-for-use services conveniently delivered on-demand.

Better than on-premises solutions

In a friction-free service environment, there is no requirement to invest time, manpower or money in technology, application integration or ongoing maintenance typical of premises-based call center solutions.

Better than traditional hosted solutions

A friction-free call center affords you the freedom to choose the business applications, technologies and service providers that best support your business model and processes.

Friction-free Benefits with Seratel

• Adaptive web-based services architecture
• Improved contact management
• On-demand service across all media channels
• Built-in CTI eliminates integration headaches and costs
• Faster turn-up of applications
• Reduced total cost of ownership

The result is an extremely flexible solution that lowers costs, scales easily and improves resource management and productivity.   Read the whitepaper

TiVo Brand Puts Customers First

Consumers expect stellar service from digital home entertainment companies. Maintaining quality of service while controlling costs in an expanding service organization is an ongoing challenge. Find out how TiVo and other innovative companies have done just that, with Seratel.   More >