For Outsourcers

Be a Trusted Outsourcing Partner

Your customers face tremendous pressures to improve efficiency and reduce costs without sacrificing quality of service. They need to off-load the cost of capital and on-going operational concerns and focus on core service initiatives. Transera can help you balance enterprise demands with your business goals to achieve profitable growth.

Now you can bring on new enterprise accounts without the need to purchase, install, integrate and maintain enterprise-dictated technology silos and enterprise-specific applications. Why not focus on serving your customers' customers well and profitably, rather than spending your time managing technology.

Answer the Call with Seratel

Seratel™ Adaptive On-demand Virtual Contact Centers provide centralized control over distributed resources and a range of services, including: call queuing and routing; historical and real-time reporting; supervision of agent availability, agent-level call distribution, monitoring, state transitions and call disposition; supervisor coaching and barge-in; conferencing and transfers; and screen-pops. Eliminate the complexity and cost of supporting multiple enterprises while retaining flexibility and control over your contact center operations. With Seratel, you can offer differentiated services, on-demand, with the potential for significant benefits, including:

Flexible Provisioning
Real-time Visibility and Control
Rapid Turn-Up
Variable Cost Structure
Scalability and Availability
Reduced TCO

Leadership in Home-sourced Customer Care

Working Solutions™ uses more than 76,000 industry-specific professional agents who work at home to provide top quality customer care to Fortune 1000 enterprises such as Wyndham Hotels, Cingular, Kodak and Office Depot. To retain high-profile accounts and serve new customers, Working Solutions wanted to grow its outsourcing network and extend capabilities to new agents quickly and cost-effectively, while keeping a tight rein on consistent quality of service. With Seratel, the company gained a flexible on-demand virtual call center platform from which to expand its home agent network quickly, without the need to install and support equipment and software at each agent location. Supervisors can manage and monitor highly distributed operations in real-time from any web-browser, and at-home agents need only their Internet connected PCs and phones to respond effectively to customer calls.

“With Transera’s on-demand model, we are achieving new cost
efficiencies and passing those savings to our corporate customers.”

Tim Houlne
CEO of Working Solutions