For Service Providers

On-demand Virtual Call Center Platform for a Competitive Edge

Seratel™ is the first on-demand virtual call center solution developed expressly for multi-sourced call centers. Imagine centralized contact and resource management in highly distributed call center operations that cut across geographical, organizational and technological boundaries. With Seratel, you can accelerate time-to-market with revenue-generating services, while reducing implementation and support costs for both you and your customers.

A Valued Service Provider Asset

Going beyond traditional on-premise and hosted call center solutions, Seratel's adaptive architecture overlays and re-uses your existing IP communications network as the voice and telephony application platform. There’s no need to build, integrate and manage complex, proprietary call center solutions anymore. You can use network deployed components such as media gateways and media servers to deliver TDM or IP calls from origination to destination for any call, any location and any agent. Seratel’s web-services architecture scales easily to meet peak call volumes and is easily configured for high availability and redundancy. Business conditions are always influx, but customer service remains consistent.

Transera can help you build best-of-breed IP call center solutions that give your customers more control over contact and resource management, including: network-level routing and queuing; normalized real-time and historical reporting; supervisory dashboards, agent-level call distribution, real-time monitoring, call recording, screen-pops and more. Seratel's on-demand Software-as-a-Service (SaaS) model enables enterprises and outsourcers to increase their usage requirements based on volume rather than managing peak capacity year ‘round. As your business grows, capacity can easily grow, too. In addition, you can bundle value-added services with transport to target different market segments.

Transera also offers a wide variety of quick-start, industry-proven sales and marketing programs designed to help you optimize your selling efforts. With Transera as a partner, you'll be up and running in no time.