The Seratel Advantage

Network
Queuing
Solutions
Hosted
ACD
Solutions
CTI
Solutions
Transera
Seratel
Solution
Centralized call management with minimum premises footprint required
Infrastructure, transport, and premises equipment independent
Lowers capital investment, transport requirements, and maintenance costs

Standard ACD features and functions

WAN-friendly and inter-organizational role-based administrative console

Presence/web-based agent mgmt.

Seratel goes beyond traditional network queuing, hosted ACD and CTI offerings to address enterprise customers’ key requirements for more adaptive and cost-effective multi-sourced call centers.