Solutions

Software-as-a-Service (SaaS) provides the best model for effective customer service delivery in the modern enterprise. Leading the way is Seratel^®, the only enterprise-class contact center software delivered as on-demand services using Web 2.0 technologies. Seratel blends service locations, agent types, technologies and communication networks to create a virtual contact center so adaptive you can:

Eliminate traditional boundaries between disparate contact centers with centralized routing, monitoring, recording and management of interactions no matter where agents are located
Ease provisioning with a central point of visibility and control over all calls and all agents, all the time
Extend your contact center and speed deployment without costly capex, opex and maintenance
Integrate and extend vital business processes and data across the enterprise, with a standard publish-subscribe interface
Provide customers with fast, accurate service on the phone or online while reducing transfers and call handling time

Seratel in Action

Office Depot Grows Service Profitably
With Seratel, Office Depot has improved customer interactions, operating efficiencies and internal productivity at the same time. The retailer leveraged the transport and telephony already in place, gained the ability to scale on demand to business change, and expanded operations while achieving significant cost savings. Case Study >>