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Technology advances in IP communications and service-oriented architecture have created new possibilities for multi-sourced contact centers. Seratel™ is built from the ground up to perform in this environment, with an adaptive on-demand virtual call center platform for borderless customer care.

• Software-as-a-Service (SaaS) model provides essential call management functions as on-demand software, enabling the rapid turn-up of a call center anywhere around the world, with no upfront capex.
• Unified call management platform and web-based dashboard provides enterprises with control over global call distribution strategies, global queues, service-level optimization, and integration with other legacy applications (WFM, CRM, BI) in a multi-sourced environment.
• Midpoint Call Management™ provides a centralized point of visibility and control between callers and customer service agents that is unconstrained by traditional boundaries of organization, technology or location.
• Multi-tenanted architecture leverages emerging open standards (SIP, CCXML, VXML, SOAP and SOA) to deliver a highly scalable and reliable distributed carrier-class service.
• Web services platform bridges diverse networks and dissimilar call center technologies, providing a centralized point of control across disparate environments.

"In a market where enterprises and outsourcers are always
seeking newer value-creation models, Transera's offering
provides a truly collaborative call management platform
for multi-sourced call center environments."

Frost & Sullivan 2005 Product Innovation Award