Questions and Answers

For Service Providers

Q: How can I differentiate my services and win new business?

A: Transera's Seratel collaborative call management solution helps you enhance and differentiate your services in a competitive marketplace. With Transera, service providers manage the technology, and their enterprise customers retain control over their multi-sourced call center operations. Seratel's multi-tenanted architecture enables service providers to deliver a state-of-the-art collaborative call management solution featuring critical reliability, extensive scalability, and carrier-grade performance. Transera eliminates the need for building, integrating, and managing complex, proprietary systems.

Q: How can I help my customers ease integration as they extend call center operations?

A: Seratel's multi-tenanted service architecture scales easily to meet peak call volumes, and is easily configured for high availability and redundancy. Seratel leverages open standards and network deployed components such as media gateways and media servers, to deliver TDM or IP calls from origination to destination for any call, anywhere, anytime. Now you have more freedom to exploit new technologies and processes that are not only innovative, vendor-independent, and cost-effective, but they are designed from the ground up to support today's multi-tenanted call center operation.