About
Customer service has risen to the top of the agenda for CEOs in every industry. Business leaders are scrutinizing their service organizations to pinpoint and correct service problems, improve operating efficiencies, and lock in customer loyalty to their brands.
In the contact center industry, Web 2.0 and Software-as-a-Service (SaaS) technologies are driving a new level of capability and performance beyond what was possible with traditional premises-based offerings. Transera® is at the forefront with Seratel®, the only enterprise-class on-demand software created expressly for today's highly distributed contact center operations and agent resources.
Seratel is at work helping Direct Marketers, financial institutions, major retailers and technology companies handle millions of customer interactions around the clock and around the globe. The net gain is more speed, accuracy and efficiency than was possible with on-premise technology. Our customers are not only improving service, but reducing cost of operations, and we believe you can too.
Prem Uppaluru, CEO
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“Although still a young company, Transera has a deep and concentrated
history of product innovation embedded in its corporate DNA.”
Ashwin Iyer, Ian Jacobs
Frost & Sullivan