Web Services Architecture
Service-oriented Architecture
Voice transport managed by the network carrier
Centralized call treatment, routing, queuing, distribution, monitoring and recording
Web-based Service Management Portal
Browser-based Agent Desktop Applet
Carrier-grade Reliability and Scalability
Clustering
Redundant Application Centers
Key Technologies and Protocols Supported
SIP Signaling
SOA/SOAP
XML, VXML and CCXML
HTTP - HTTPS
Web Services
Presence
TDM and IP
Open Environment for Third-Party Integrations
Intel Server Platform
Linux O.S.
Application-aware Network