Why Transera

The analytics you need to turn your contact center into a customer engagement center

Change the focus of your contact center from efficiency and cost-cutting to making customers happy and driving better business outcomes

Why transera makes a difference

  • Focused on improving the business outcomes of your sales or service contact center, not historical operational performance
  • Takes a statistical analytics approach, based on real-world business performance data over time
  • Delivers an end-to-end view of customer interactions across systems, across sessions, correlating the agent and customer perspectives
  • Provides continual, closed-loop improvements in the way your agents and systems behave
On-demand webinar: Interactive Analytics for Customer Engagements
Hear Prem Uppaluru, Tranera's CEO, Discuss the Value of Customer Engagement Analytics, Why Can't We Get Customer Experience Right? Play
Hear Prem Uppaluru, Tranera's CEO, Discuss the Value of Customer Engagement Analytics, Why Can't We Get Customer Experience Right?

For your contact center

Sales

  • Increase sales conversions, revenue per call
  • Reduce abandons by up to 50%

Service

  • Maximize first-call resolution rates
  • Assure right scripts are used with right customers globally

Retention

  • Send unhappy customers to agents with best "turnaround" track records
  • Increase up-sells and cross sales

Marketing

  • Maximize the ROI of marketing campaigns
  • Know which campaigns and call centers deliver the best results

Operational Efficiency

  • Know the status of every queue in every center in real-time
  • Maximize the occupancy of the best performing centers, teams and agents
  • Maximize the occupancy of the best performing centers, teams and agents

With Transera

Understand customer behaviors, needs, and values to get results

Understand Your Customers

Stitch together all the customer interaction, demographic, and geo-spatial data from all your data sources, in-house systems and 3rd party services, to know the context of every customer interaction. Know where the customer is in their lifetime customer journey, predict their needs and know their value.

Understand Your Agents

Correlate all your agent activity with customer interaction data and business outcomes so you know which agents are best at which tasks, with which customers, and at what stage of the customer lifetime journey and use them accordingly. Keep both your agents and your customers satisfied.

Maximize Your Business

Globally manage the matching of customers with the agents, scripts, and offers so that business performance improves across the board. Make your contact center a strategic asset to the business that continually improves and always delivers maximum value.