Consumers have ample choices these days. Comparative data is at their fingertips. Brand loyalty is threatening to become a thing of the past. If a consumer is not happy with a product, service or subscription, no problem; return the product, cancel the credit card payments, and engage with the next vendor waiting in line. Know which customers have a high probability to churn the moment they engage, and make sure they are matched with the best agents and offers to save them—based on real performance data—not luck.On-demand webinar: Ventana Research - “Next Generation Customer Analytics Benchmark Survey Results”
Connects all the data collected in different systems that represent the actions taken by a customer with the same intent, providing a complete view of what a customer does to evaluate, purchase, or obtain service for your products.
Identify key variables that impact your sales, customer retention, and customer satisfaction. Statistically pinpoint your high performing agent teams, successful marketing programs, and the customer demographics that make a difference.
We build analytic models of the different what-if scenarios and implement them in a predictive analytics engine and simulation engine to test them. Based on the statistical results, we make recommendations to improve your contact center performance.