Transera ensures that you make the most of every sales opportunity. Some agents are better at selling some products than others, or closing customers with certain demographics and needs than others. Some customers have a higher propensity to buy when paired with an agent with certain characteristics and knowledge. We use your historical performance data to statistically determine which agents sell best under which circumstances and which customers are most likely to buy when paired with a certain kind of agent. No touchy-feeling personality types, no best hunches, no pre-tested skills, just real data that statistically optimizes your sales performance.On-demand webinar: Statistical Performance Analytics - Case Study for Agent Scoring
Provides objective, statistical insight into the actions, behavior, and real-world performance of agents over time with particular kinds of customers, products, and interaction types so you can optimize your use of agents to maximize business outcomes.
Identify key variables that impact your sales, customer retention, and customer satisfaction. Statistically pinpoint your high performing agent teams, successful marketing programs, and the customer demographics that make a difference.
Routes customer interactions to agents based on the performance records of agents for that kind of interaction—sales, service or retention—or with customers with similar demographics such as income, geography, family size, or age.