The Transera Advantage

Transera's SaaS (software-as-a-service) implementation set provides the most cost-effective and flexible environment for contact centers with multiple sites and multiple outsourcers (or multi-source). The Transera platform offers the following:

TRANSERA	Contact Center Benefits

Separation of contact center applications from infrastructure	Virtual point of control for centralized call treatment, routing, queuing, distribution, monitoring, recording and reporting Supply-demand matching software Choice of carrier, transport and telephony

SaaS model with zero technology footprint	Full visibility and control over all agent resources: onshore, offshore, in branch offices, or at home Agents need only a Web browser and phone CTI capabilities and Screen Pop without investment in expensive CTI links

Carrier-grade Web 2.0 services platform	Built-in business continuity, disaster recovery helps support data security, compliance Demand managed through SIP; supply managed through Presence to match skilled agents with customers based on priority and need

Service-oriented architecture (SOA)	Service Management Portal Easy integration with existing or 3^rd party applications via Publish-Subscribe Model Unified view of the entire life cycle of every customer interaction

On-Demand Virtual Contact Center Advantages	Network Queuing Solutions	Hosted ACD Solutions	CTI Solutions	Seratel^® SaaS

Centralized call management with minimum premises footprint required
Location and hardware independent
Lower capital investment, transport requirements, and maintenance costs
On-demand ACD features and functions
WAN-friendly and inter-organizational role-based administrative console
Presence/web-based agent management

Seratel goes beyond traditional network queuing, hosted ACD and CTI offerings to address enterprise customers’ key requirements for more adaptive and cost-effective distributed contact centers.