The Transera Advantage

Transera's SaaS (software-as-a-service) implementation set provides the most cost-effective and flexible environment for contact centers with multiple sites and multiple outsourcers (or multi-source). The Transera platform offers the following:

TRANSERA	Contact Center Benefits

Separation of contact center applications from infrastructure	Virtual point of control for centralized call treatment, routing, queuing, distribution, monitoring, recording and reporting Supply-demand matching software Choice of carrier, transport and telephony

SaaS model with zero technology footprint	Full visibility and control over all agent resources: onshore, offshore, in branch offices, or at home Agents need only a Web browser and phone CTI capabilities and Screen Pop without investment in expensive CTI links

Carrier-grade Web 2.0 services platform	Built-in business continuity, disaster recovery helps support data security, compliance Demand managed through SIP; supply managed through Presence to match skilled agents with customers based on priority and need

Service-oriented architecture (SOA)	Service Management Portal Easy integration with existing or 3^rd party applications via Publish-Subscribe Model Unified view of the entire life cycle of every customer interaction

On-Demand Virtual Contact Center Advantages	Network Queuing Solutions	Hosted ACD Solutions	CTI Solutions	Transera SaaS

Centralized call management with minimum premises footprint required
Location and hardware independent
Lower capital investment, transport requirements, and maintenance costs
On-demand ACD features and functions
WAN-friendly and inter-organizational role-based administrative console
Presence/web-based agent management

Transera goes beyond traditional network queuing, hosted ACD and CTI offerings to address enterprise customers’ key requirements for more adaptive and cost-effective distributed contact centers.